:root{--bg: #f5f3ef;--surface: #ffffff;--surface2: #faf8f5;--border: #e8e2d9;--text: #2c2825;--muted: #7a7268;--accent: #8b6914;--accent-light: #c4a035;--accent-bg: #fdf6e3;--green: #2d6a4f;--green-bg: #e8f5ee;--orange: #c45c26;--orange-bg: #fef0e8;--red: #b91c1c;--shadow: 0 2px 12px rgba(44, 40, 37, .08);--radius: 12px;--header-h: 52px;--safe-bottom: env(safe-area-inset-bottom, 0px);font-family:Segoe UI,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}html,body{height:100%;margin:0;background:var(--bg);color:var(--text);overflow:hidden;-webkit-tap-highlight-color:transparent}.loading,.err{display:flex;align-items:center;justify-content:center;height:100vh;padding:20px;text-align:center}.err{color:var(--red);flex-direction:column}.app--desktop{display:grid;grid-template-columns:300px 1fr 320px;height:100vh;max-width:1400px;margin:0 auto;background:var(--surface);box-shadow:var(--shadow)}.app--desktop .mobile-header,.app--desktop .menu-overlay,.app--desktop .menu-drawer,.app--desktop .panel-admin-full,.app--desktop .panel-broadcast.hidden-desktop{display:none!important}.app--desktop.screen-admin{grid-template-columns:300px 1fr}.app--desktop.screen-admin .panel-chat,.app--desktop.screen-admin .panel-detail{display:none}.app--desktop.screen-broadcast{grid-template-columns:300px 1fr}.app--desktop.screen-broadcast .panel-chat,.app--desktop.screen-broadcast .panel-detail{display:none}@media(max-width:1100px){.app--desktop{grid-template-columns:280px 1fr}.app--desktop .panel-detail{display:none}}.app--mobile{display:block;height:100dvh;max-width:100%;background:var(--surface)}.app--mobile .panel{position:fixed;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;background:var(--surface);z-index:1}.app--mobile .hidden-mobile{display:none!important}.app--mobile .panel-body,.app--mobile .scroll-body,.app--mobile .detail-scroll{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}.mobile-header{flex-shrink:0;display:flex;align-items:center;gap:8px;height:var(--header-h);padding:0 8px;padding-top:env(safe-area-inset-top,0px);border-bottom:1px solid var(--border);background:var(--surface);z-index:10}.mobile-header__title{flex:1;font-weight:600;font-size:16px;text-align:center;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mobile-header__actions{display:flex;gap:4px}.icon-btn{width:44px;height:44px;min-width:44px;min-height:44px;border:none;background:transparent;border-radius:8px;cursor:pointer;font-size:18px;display:flex;align-items:center;justify-content:center;color:var(--text);touch-action:manipulation;-webkit-tap-highlight-color:transparent;position:relative;z-index:2}.burger span{display:block;width:18px;height:2px;background:var(--text);border-radius:1px;pointer-events:none}.icon-spacer{width:40px;flex-shrink:0}.burger{flex-direction:column;gap:4px;padding:10px}.icon-btn:active{background:var(--accent-bg)}body.body-menu-open{overflow:hidden}.menu-overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:9998;touch-action:manipulation}.menu-overlay.open{display:block}.menu-drawer{position:fixed;top:0;right:0;width:min(300px,85vw);height:100dvh;background:var(--surface);z-index:9999;transform:translate(100%);transition:transform .25s ease;display:flex;flex-direction:column;box-shadow:-4px 0 24px #0000001f;padding-bottom:var(--safe-bottom);touch-action:manipulation}.menu-drawer.open{transform:translate(0)}.menu-drawer__head{display:flex;justify-content:space-between;align-items:center;padding:16px;padding-top:calc(16px + env(safe-area-inset-top,0px));border-bottom:1px solid var(--border)}.menu-item{display:block;width:100%;text-align:left;padding:14px 16px;border:none;background:transparent;font:inherit;font-size:15px;cursor:pointer;border-bottom:1px solid var(--border);touch-action:manipulation;-webkit-tap-highlight-color:transparent}.menu-item.active{background:var(--accent-bg);color:var(--accent);font-weight:600}.menu-stats{margin-top:auto;padding:16px;font-size:12px;color:var(--muted);display:flex;gap:12px}.panel-list,.panel-chat,.panel-detail{min-height:0}.panel-header{padding:16px;border-bottom:1px solid var(--border);background:var(--surface);flex-shrink:0}.panel-header h1{margin:0 0 4px;font-size:18px;font-weight:700;color:var(--accent)}.panel-header .sub{font-size:12px;color:var(--muted)}.stats-row{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}.stat-chip{font-size:11px;padding:4px 8px;border-radius:20px;background:var(--accent-bg);color:var(--accent);font-weight:600}.tabs{display:flex;gap:4px;padding:8px 12px;border-bottom:1px solid var(--border);flex-shrink:0}.tab{flex:1;padding:8px 4px;border:none;background:transparent;border-radius:8px;cursor:pointer;font:inherit;font-size:12px;color:var(--muted);touch-action:manipulation;-webkit-tap-highlight-color:transparent}.tab.active{background:var(--accent-bg);color:var(--accent);font-weight:600}.filters{padding:12px 16px;display:flex;flex-direction:column;gap:8px;border-bottom:1px solid var(--border);flex-shrink:0}.client-list{flex:1;overflow-y:auto;padding:8px}.empty-list{text-align:center;color:var(--muted);padding:24px;font-size:14px}.client-card{padding:12px;border-radius:var(--radius);cursor:pointer;margin-bottom:4px;border:1px solid transparent;touch-action:manipulation;-webkit-tap-highlight-color:transparent}.client-card:active,.client-card:hover{background:var(--surface2)}.client-card.active{background:var(--accent-bg);border-color:var(--accent-light)}.client-card .name{font-weight:600;font-size:15px;margin-bottom:4px}.client-card .meta{font-size:12px;color:var(--muted);display:flex;gap:8px;flex-wrap:wrap}.status-badge{display:inline-block;font-size:10px;padding:2px 6px;border-radius:4px;font-weight:600}.status-new{background:var(--orange-bg);color:var(--orange)}.status-assigned{background:var(--accent-bg);color:var(--accent)}.status-waiting{background:#eef2ff;color:#4338ca}.status-done{background:var(--green-bg);color:var(--green)}.status-rejected{background:#fee2e2;color:var(--red)}.panel-chat{display:flex;flex-direction:column}.chat-header{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--surface);flex-shrink:0}.chat-header--compact{padding:8px 16px;justify-content:flex-end}.chat-header h2{margin:0;font-size:16px}.meta-sub{font-size:12px;color:var(--muted)}.actions{display:flex;gap:8px}.messages{flex:1;overflow-y:auto;padding:12px 16px;display:flex;flex-direction:column;gap:10px;background:var(--bg);min-height:0}.msg{max-width:85%;padding:10px 14px;border-radius:var(--radius);font-size:14px;line-height:1.45}.msg-client{align-self:flex-start;background:var(--surface);border:1px solid var(--border)}.msg-manager,.msg-bot{align-self:flex-end;background:var(--accent-bg);border:1px solid #e8d5a0}.msg .time{font-size:10px;color:var(--muted);margin-top:4px}.composer{flex-shrink:0;padding:10px 12px;padding-bottom:calc(10px + var(--safe-bottom));border-top:1px solid var(--border);background:var(--surface);display:flex;gap:8px;align-items:flex-end}.composer textarea{flex:1;min-height:44px;max-height:100px;padding:10px 14px;border:1px solid var(--border);border-radius:var(--radius);font:inherit;resize:none}.composer .btn-primary{width:44px;height:44px;padding:0;border-radius:50%;flex-shrink:0}.empty-state{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted);text-align:center;padding:40px}.panel-detail{display:flex;flex-direction:column;border-left:1px solid var(--border);background:var(--surface2)}.app--mobile .panel-detail{border-left:none}.detail-section{padding:16px;border-bottom:1px solid var(--border)}.detail-section h3{margin:0 0 12px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}.detail-row{display:flex;justify-content:space-between;font-size:14px;margin-bottom:8px;gap:12px}.detail-row .label{color:var(--muted);flex-shrink:0}.interest-tag{display:inline-block;font-size:11px;padding:3px 8px;margin:2px;border-radius:12px;background:var(--green-bg);color:var(--green)}.activity-item{font-size:13px;padding:6px 0;border-bottom:1px solid var(--border);display:flex;justify-content:space-between}.comment-item{font-size:13px;padding:8px;background:var(--surface);border-radius:8px;margin-bottom:6px}.field-input,.field-select,.field-textarea,.filters input,.filters select{width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:8px;font:inherit;background:var(--surface);margin-bottom:8px}.field-textarea{resize:vertical;min-height:60px}.btn{padding:10px 16px;border:none;border-radius:8px;font:inherit;font-size:14px;cursor:pointer;font-weight:500;touch-action:manipulation;-webkit-tap-highlight-color:transparent}.btn-primary{background:var(--accent);color:#fff}.btn-secondary{background:var(--surface2);color:var(--text);border:1px solid var(--border)}.btn-sm{padding:8px 12px;font-size:13px}.section-title{padding:16px;margin:0;font-size:16px;border-bottom:1px solid var(--border)}.admin-panel,.broadcast-panel{padding:16px}.admin-panel h4,.broadcast-panel h4{margin:0 0 12px;font-size:14px}.admin-cards{display:flex;flex-direction:column;gap:8px}.admin-card{padding:12px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);font-size:13px}.muted{color:var(--muted);font-size:12px}.hint{color:var(--muted);font-size:12px;margin:4px 0 12px}.content-editor{margin-bottom:12px;padding:12px;background:var(--surface);border-radius:var(--radius);border:1px solid var(--border)}.sub-nav-bar{display:flex;gap:8px;padding:8px 12px;border-bottom:1px solid var(--border);background:var(--surface2);flex-shrink:0}.sub-nav-bar .btn{flex:1}.admin-hint-box{padding:12px;background:var(--accent-bg);border-radius:8px;line-height:1.5}.content-id{font-size:12px;color:var(--muted);margin-bottom:8px}.field-label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:8px 0 4px}.field-label.optional{font-weight:500;opacity:.85}.mobile-quick-nav{display:flex;gap:8px;padding:8px 12px;border-bottom:1px solid var(--border);background:var(--surface2)}.mobile-quick-nav .btn{flex:1}.file-current{font-size:13px;padding:8px 10px;background:var(--surface2);border-radius:8px;margin-bottom:8px;display:flex;flex-wrap:wrap;gap:8px;align-items:center}.file-current a{color:var(--accent)}.content-file{width:100%;margin-bottom:8px;font-size:13px}.content-body{width:100%;padding:10px;border:1px solid var(--border);border-radius:8px;font:inherit;line-height:1.45;resize:vertical;min-height:80px;background:#fff}.broadcast-form label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:12px 0 4px}.broadcast-actions{display:flex;gap:8px;margin-top:16px;flex-wrap:wrap}.broadcast-actions .btn{flex:1;min-width:120px}.bc-result{margin-top:12px}.bc-preview-box{padding:12px;background:var(--accent-bg);border-radius:8px;font-size:14px}.bc-preview-box.success{background:var(--green-bg);color:var(--green)}.bc-preview-box.err{background:#fee;color:#c00}.msg-badge{font-size:11px;font-weight:600;color:var(--accent);margin-bottom:4px}.broadcast-history-item{padding:10px 0;border-bottom:1px solid var(--border);font-size:13px}.broadcast-history-item strong{display:block}.panel-admin-full,.panel-broadcast{display:flex;flex-direction:column;overflow:hidden}.app--desktop .panel-broadcast,.app--desktop .panel-admin-full{overflow-y:auto;border-left:1px solid var(--border)}.rich-toolbar{display:flex;flex-wrap:wrap;gap:4px;margin:4px 0 6px}.rt-btn{min-width:32px;height:32px;padding:0 8px;border:1px solid var(--border);border-radius:6px;background:#fff;cursor:pointer;font-size:14px}.rt-btn:active{background:var(--accent-bg)}.check-group{margin-bottom:8px}.check-group-head{display:flex;gap:12px;margin-bottom:6px}.btn-link{background:none;border:none;color:var(--accent);font-size:12px;cursor:pointer;padding:0;touch-action:manipulation;-webkit-tap-highlight-color:transparent}.check-chips{display:flex;flex-wrap:wrap;gap:6px}.check-chip{display:inline-flex;align-items:center;gap:4px;padding:6px 10px;border:1px solid var(--border);border-radius:999px;font-size:13px;cursor:pointer;background:#fff;touch-action:manipulation;-webkit-tap-highlight-color:transparent}.check-chip:has(input:checked){border-color:var(--accent);background:var(--accent-bg)}.target-toggle{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:4px}.radio-chip{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border:1px solid var(--border);border-radius:8px;cursor:pointer;font-size:14px}.radio-chip:has(input:checked){border-color:var(--accent);background:var(--accent-bg)}.composer{display:flex;align-items:flex-end;gap:8px;flex-wrap:wrap}.composer-tools{flex-shrink:0}.attach-btn{cursor:pointer;margin:0}.attach-btn input{display:none}.attach-preview-row{display:flex;flex-wrap:wrap;gap:8px;padding:0 12px 8px}.attach-preview{position:relative;width:72px;height:72px;border-radius:8px;overflow:hidden;border:1px solid var(--border)}.attach-preview img,.attach-preview video{width:100%;height:100%;object-fit:cover}.attach-remove{position:absolute;top:2px;right:2px;width:22px;height:22px;border:none;border-radius:50%;background:#0009;color:#fff;cursor:pointer;font-size:14px;line-height:1}.msg-media{margin-top:6px}.msg-media img{max-width:220px;max-height:180px;border-radius:8px}.msg-media video{max-width:260px;max-height:200px;border-radius:8px}details.content-editor{border:1px solid var(--border);border-radius:8px;padding:8px 12px;margin-bottom:10px;background:#fff}details.content-editor summary{cursor:pointer;font-size:14px;padding:4px 0;list-style:none;-webkit-user-select:none;user-select:none;-webkit-tap-highlight-color:transparent}details.content-editor summary::-webkit-details-marker{display:none}details.content-editor summary:before{content:"▸ ";display:inline-block;transition:transform .15s}details.content-editor[open] summary:before{transform:rotate(90deg)}details.content-editor[open]{padding-bottom:12px}